Returns, Refunds and Exchanges Policy

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must contact us by phone or email within 7 days of your purchase to be eligible for a refund/exchange. 

Please mail your returned item to:

 

MAYDE

c/- Returns Department  

PO Box 1240 Coolangatta QLD 4225

 

Be sure to include in your package a signed letter stating the reason for your return and the original invoice. 

 

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange. All SALE items are final and cannot be returned unless deemed faulty.


Exchanges

Sometimes it's ok to change your mind. If your product is in like new condition (i.e. still in original packaging, unused and not altered in any way), you may exchange your product for a different style or color. Please note though that you will still be subject to a shipping fee for your exchange. Unfortunately we cannot exchange SALE items. 

 

Payment Policy

 

Accepted Methods of Payment

Credit Card (Visa, Master Card)
PayPal
Direct Debit 
Afterpay 

 

When paying via PayPal, customer must use the following email to make transfer:

     hello@mayde.com.au

 

Shipping Policy

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use Australia Post for all our parcels. We use Parcel Post which comes with tracking numbers that we forward onto customers after purchases have been sent. 

 

For any urgent orders that require Express Post for overnight shipping, an extra charge will be added to cover costs (please note this only applies to orders under 5kg).  

 

Please contact us for shipping rates to international addresses. 

 

Shipping Rates

We charge a flat rate of $5.95 for shipping goods under 500g. For towels such as the Rainbow and Cottesloe designs, we charge a flat rate of $8.95 due to their bulk.   

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information


How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.


Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.